Because we offer 24 hour care, we do not have cut off times for pick up or drop off. Each day your dog is here is a $40 charge. Your balance is due prior to your stay. During our busy times, in order to secure your dog’s spot, payment is due one month prior to day of drop off. During our slow times, payment is due 7 days prior to day of drop off. This helps streamline the checkout process which gets you on your way much more quickly. We can send you a Square invoice via email that can be paid right on the computer. Cash and checks are always welcome, but for your convenience we also happily accept Visa, MasterCard, American Express and Discover.
Because we are a small kennel where personalized care and not volume is our core business, we ask that you double check your dates before booking. Many thanks!
If the length of your stay changes, prepayments are non-refundable. Holiday bookings or reservations made during peak season are, unfortunately, non-refundable and cannot be applied to a future stay. Please view our cancellation policy prior to booking.
Every dog has his or her own indoor/outdoor run. From 7 am – 7 pm, and when not at play, your dog can freely go in and out at will.
Each run is outfitted with an appropriately sized raised cot. Though kennel blankets are available at no extra cost, we suggest you bring a touch of home with you: a bed, a blanket and/or a favorite toy.
Double runs are available for multiple dog households, but single dogs are always placed in their own run. We select your dog’s run location based upon his individual needs. For example, we would place an older or aggressive dog where there is less canine traffic.
For your pet’s comfort our kennel is outfitted with the latest central heating in the winter and air conditioning in the summer. Lights remain on during the day, and to help keep things calm and quiet, classical music is played both day and night.
One of the most unique features of Cappa’s Kennel is that every dog gets out to play several times a day. And when the weather is unwilling to cooperate, we have an inside rec room that keeps everyone happy and well adjusted. At Cappa’s, play time is always supervised and included at no extra cost.
If you’d like your dog to play with others, we’re happy to accommodate your request provided we feel it’s safe for all participants. Play-dates are only allowed after Gail and her staff get to know all of the participants, and playmates are very carefully chosen–if at all. Otherwise, one-on-one play with a staff member is happily provided at no extra cost.